Get help
Email us
support@spytower.aiWe answer within one business day. If your phone number or website is down, say so in the subject line and we will treat it as urgent.
If you are a SpyTower client
Sign in at the client login to see everyone who has contacted you, the messages both ways, and what your customers said about the work. If something on your website is wrong, ask us in Help and we will correct it.
When you email us, include your business name. That is all we need to find your account.
If a business texted you and you want it to stop
Reply STOP to the message. It takes effect immediately and permanently, and it is honoured by us rather than by the business remembering to. You do not need to contact us at all.
If you want your information removed
If you contacted one of the businesses we work with, your information belongs to that business rather than to us, so they decide. Email us with the business name and the phone number or email address you used, and we will pass the request to them or put you in touch directly.
If you are a client and want your own account deleted, you can do it yourself under Account in the app, on the web and on mobile. What happens to your data afterwards is set out in the privacy policy.
Reporting a problem with the mobile app
Email us with your device, the version of the app, and what you were doing when it went wrong. A screenshot helps more than a description. If notifications are not arriving, say whether you have allowed them in your phone's settings, because that is the usual cause.